Responsibilities:
Guest Service: Ensuring excellent customer service by greeting guests, escorting them to their tables, and attending to their needs throughout their dining experience.
Order Taking: Taking food and beverage orders from guests, providing recommendations if requested, and accurately recording orders to ensure correct preparation by the kitchen staff.
Coordination: Liaising with the kitchen team to communicate orders and ensure timely delivery of meals to guests' tables.
Beverage Service: Serving drinks, including wine, cocktails, and other beverages, with knowledge of pairing recommendations and proper serving techniques.
Table Maintenance: Setting and clearing tables, ensuring they are clean and properly arranged to enhance the dining experience.
Problem Resolution: Addressing any guest concerns or complaints promptly and professionally, seeking solutions to ensure guest satisfaction.
Team Collaboration: Working closely with other service staff, including waiters, bartenders, and busboys, to ensure seamless coordination and teamwork.
Upselling: Recommending additional menu items, specials, or promotions to enhance the guest experience and increase revenue.
Cash Handling: Processing payments accurately, handling cash transactions, and reconciling receipts at the end of the shift.
Knowledge Update: Staying informed about menu items, ingredients, preparation methods, and any changes or specials to provide accurate information to guests.
Overall, a Chef de Rang plays a crucial role in delivering exceptional dining experiences to guests through attentive service, efficient coordination, and effective communication within the restaurant team.