As a receptionist on river cruise vessels, your responsibilities typically include:

  1. Welcoming guests upon embarkation and providing information about onboard amenities, services, and activities.
  2. Handling guest inquiries, requests, and reservations promptly and professionally.
  3. Assisting passengers with check-in and check-out procedures, including collecting necessary documentation and payments.
  4. Managing guest accounts and maintaining accurate records of onboard transactions.
  5. Coordinating with other departments to ensure seamless guest experiences.
  6. Serving as a point of contact for guests to address any concerns or issues during their cruise.
  7. Providing assistance and information during emergencies or evacuation procedures.
  8. Ensuring the cleanliness and organization of the reception area.
  9. Adhering to safety protocols and emergency procedures outlined by the cruise line.
  10. Upholding high standards of customer service to enhance guest satisfaction and loyalty.
  11. Collaborating with fellow crew members to maintain a positive and efficient work environment.
  12. Continuously updating knowledge of onboard services, destinations, and safety procedures to provide accurate information to guests.
  13. Remaining attentive and responsive to guest needs throughout the duration of the cruise.