As a receptionist on river cruise vessels, your responsibilities typically include:
- Welcoming guests upon embarkation and providing information about onboard amenities, services, and activities.
- Handling guest inquiries, requests, and reservations promptly and professionally.
- Assisting passengers with check-in and check-out procedures, including collecting necessary documentation and payments.
- Managing guest accounts and maintaining accurate records of onboard transactions.
- Coordinating with other departments to ensure seamless guest experiences.
- Serving as a point of contact for guests to address any concerns or issues during their cruise.
- Providing assistance and information during emergencies or evacuation procedures.
- Ensuring the cleanliness and organization of the reception area.
- Adhering to safety protocols and emergency procedures outlined by the cruise line.
- Upholding high standards of customer service to enhance guest satisfaction and loyalty.
- Collaborating with fellow crew members to maintain a positive and efficient work environment.
- Continuously updating knowledge of onboard services, destinations, and safety procedures to provide accurate information to guests.
- Remaining attentive and responsive to guest needs throughout the duration of the cruise.